Player Tracking

The Player Tracking module is the heart of the LGS Edge system. It manages all the typical player tracking information, plus many features unique to LGS Edge. In recent years, the focus of enhancements has been in the area of marketing and promotions, providing a wealth of options for analyzing your Player database, marketing to them, and designing promotions in just about any way you can dream up.

Real-time analysis

  • “Active Player” for Pit play
  • “Active Player” for Slot play
  • “Active Player” for Card Room

Kiosk support

  • Comps
  • Redemptions
  • Drawings
  • Prize giveaways
  • Point-of-Sale

Virtual Drawing system

  • No physical tickets or drum required
  • Set up daily, weekly, or other drawings, with any number of winners
  • Define any configuration of free and bonus entries
  • Optionally define various player participation parameters for drawings
  • Run up to 5 drawing events concurrently
  • Kiosk support (players can enter drawings & get receipts from kiosks)
  • Easy analysis of participants & winners
  • Interface to Flash movie winners presentation

Multi-level Player Clubs

  • Unlimited number of club levels
  • Expiration dates
  • Separate point/reward calculation by club level

Player Ratings

  • Unlimited number – user defined
  • Manual rating
  • Calculated rating – overall and by dept type
  • Calculate based on Theo win or Coin In, by trip or daily averages

Promotions

  • Events/Groups analysis with day, time, and dept control
  • Drawings
  • Prize Kiosks
  • Prize promotions
  • Offers
  • Coupons

Patron Rewards/Reinvestment

  • Traditional comp worth/availability tracking & control
  • Optional “Bonus” comp earning rates based on average wager
  • Multiple point types/categories (up to 9), with total control over earnings & redemption
  • Daily point liability reporting
  • Optional point expiration/retirement
  • Separate point cash & merchandise values (for each point type)
  • User-defined reward codes that can be used with comps, points, and/or coupons
  • Reward code categories (and sub-categories) for flexible analysis
  • Reward code limits for daily and lifetime control
  • User comp authority by dollar amount, reward code, and exceeding available
  • User-defined department distribution for comp expense
  • Reserve comp and/or point balances for future visits
  • Easy optional sharing of points between related (spouse) accounts

Ultimate Configurability and Logging

  • Trip configuration by player type (user-defined)
  • Multiple casino hosts can be assigned to a patron
  • Optional “temporary card” support
  • “Unknown player” support
  • Base game hold percentages on player skill levels (optional)
  • Base wagers per hour on game speed (optional)
  • 5 different game hold percentage calculation methods
  • User-defined player codes for tracking special info, special status, and supplemental codes
  • Interface to major slot, property management (hotel), and point-of-sale systems
  • Change log for easy viewing of changes/voids to patron master and patron transactions
  • Extensive “drill-down” capability for patron history
  • See detail transactions, including theoretical win and comp calculations
  • Optional user-defined comp & redemption forms (no program changes necessary)
  • Manual or automatic (scheduled) close-day procedure